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Your CS team knew about the churn risk before the renewal call.
Tuesday morning, #cs-team. Viktor posted account health updates for the 12 accounts up for renewal this quarter: ticket volume, NPS shift, product adoption delta, QBR action items still open.
For one account, a note: "Three CSAT scores below 6 in 14 days, all from the same admin. Their power user moved teams in March. Recommend reaching out before Friday's renewal call."
Your CSM didn't pull a report. The AE got the same intel in #sales. Your VP CS reviewed the full renewal pipeline over coffee.
20,000+ teams. Viktor lives in Slack and Microsoft Teams. Connects to Gainsight, Zendesk, HubSpot, Salesforce, Intercom, and 3,000+ other tools.
"It was almost instantly adopted by the bulk of my team." Boris, CEO, Space Dinosaurs.
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